Privacy Policy hfive5 – Personal Data Protection for Malaysian Players

1 Information We Collect

When you register and use the hfive5 platform, we collect several categories of information to ensure our services operate correctly, securely, and in compliance with applicable legal requirements. We only collect what is strictly necessary and do not request more than needed.

There are two main categories of information we collect: information you provide directly, and information collected automatically when you use our platform.

2 How We Use Your Data

The information we collect is used transparently and responsibly. Every use of your data has a clear and lawful purpose. hfive5 will not use your data for any purpose not stated in this privacy policy without first obtaining your consent.

• Account Management: To create and maintain your player account, process registration, and verify your identity through the required KYC process.
• Transaction Processing: To securely process deposits and withdrawals, verify ownership of payment methods, and maintain your financial transaction history.
• Platform Security: To detect and prevent fraud, unauthorised access, money laundering, and activities that violate our terms of service.
• Customer Support: To enable our support team to understand the context of your enquiry and provide faster, more accurate assistance.
• Service Improvement: To analyse aggregated usage patterns and improve the interface, platform speed, and overall player experience.
• Essential Communications: To send security notifications, policy updates, transaction confirmations, and promotional communications you have opted in to receive.
• Legal Compliance: To fulfil the reporting obligations required by applicable laws and regulatory authorities governing our operations.

3 Information Sharing

Hfive5 understands that your privacy is a trust that must never be taken lightly. We do not share your personal information with any third party for marketing or commercial gain. However, there are limited situations where sharing information is necessary to keep our platform functioning properly.

• Payment Providers: Information required to process transactions is shared with approved payment service providers. These providers are obligated to protect your data in accordance with stringent security standards.
• Game Providers: Certain game session data may be shared with third-party game providers offering games on the hfive5 platform. This sharing is kept to a minimum and is necessary for game functionality.
• Relevant Authorities: hfive5 will disclose information to government authorities, regulatory bodies, or law enforcement when required by law or a valid court order.
• Technology Partners: Technical infrastructure service providers such as cloud and cybersecurity services that help us operate the platform. All such partners are bound by strict confidentiality agreements.

4 Data Security

Hfive5 implements a comprehensive suite of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification, or destruction. Data security is not an added feature — it is central to how we operate.

5 Cookies & Tracking Technologies

Hfive5 uses cookies and similar tracking technologies to enhance your user experience, maintain the security of your login session, and understand how players interact with our platform. Below is a detailed explanation of the types of cookies we use.

• Essential Cookies: These cookies are required for core platform functions such as login authentication and session security. They cannot be disabled without affecting platform functionality.
• Preference Cookies: Used to remember your settings and preferences, such as your preferred language and game display configuration, for future sessions.
• Analytics Cookies: Helps us understand platform usage patterns in an aggregated and anonymized manner for continuous improvement purposes. This data is not linked to your personal identity.
• Security Cookies: Detects suspicious login activity, unauthorized access attempts, and protects your account from attacks.

You can manage your cookie settings through your internet browser. However, disabling essential cookies may affect the full functionality of the hfive5 platform. We recommend allowing at least essential and security cookies for the best experience.

6 Your Rights as a User

As a registered hfive5 player, you have certain rights regarding your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them. These rights may be exercised at any time by contacting our support team.

• Right of Access: You have the right to obtain a copy of all personal information we hold about you. Such requests will be processed within 30 business days.
• Right to Rectification: If you find that any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request that your personal information be deleted from our systems, subject to record-keeping obligations prescribed by law.
• Right to Restriction: You may request that the processing of your data be restricted under certain circumstances, such as during a dispute regarding data accuracy.
• Right to Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for specific purposes, including direct marketing communications.

7 Data Storage & Deletion

Hfive5 retains your personal data only for as long as necessary for the purposes stated in this privacy policy, or as required by applicable laws and regulations. We maintain a clear data management policy to ensure data is not kept longer than necessary.

• Active Account Data: While your account remains active, we retain all relevant information to enable you to make full use of our services.
• Data After Account Closure: Transaction records and activity history are retained for a minimum of 5 years after account closure for financial regulation and anti-money laundering compliance purposes.
• KYC Documents: Identity verification documents are retained for 7 years after the business relationship ends, in line with anti-money laundering legal requirements.
• Technical Log Data: System and security logs are retained for 12 months for the purposes of security incident investigation and system improvement.

Once the designated retention period has expired, your data will be securely deleted or anonymized in a manner that ensures it can no longer be linked to you. This deletion process is carried out in accordance with strict internal procedures and is audited on a regular basis.

8 Changes to the Privacy Policy

Hfive5 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business circumstances. We are committed to notifying you of any significant changes in a clear and timely manner.

Any material changes to this Privacy Policy will be announced via an in-platform notification at least 14 days before the changes take effect. For minor changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the hfive5 platform after an updated Privacy Policy takes effect will be considered your acceptance of those changes. If you do not agree with the latest version of our Privacy Policy, you have the right to close your account before the changes take effect.